Support

Help with the 1718pos app and back office. We usually answer within one working day.

I can’t sign in

Use the email and password your café gave you. “Forgot password?” on the sign-in screen sends a 6-digit code to your email. After five wrong passwords an account is locked for 10 minutes. Your café’s owner or manager can also reset your password from Settings › People.

My café says it is locked

The café’s subscription is paused or has ended. An owner or manager can renew from More › Renew in the app, or from the back office at 1718pos.com.

Getting the app

1718pos is for cafés that subscribe to it. Staff sign in with the account their café created for them; there is no public sign-up in the app. To bring 1718pos to your café, email us.

Deleting an account or data

Owners can remove staff accounts from Settings › People. To delete an owner account or a café’s data, email us from the account’s address. See the privacy policy.

Card scanning

The camera is used only to read the QR code on loyalty and membership cards at the till. If you declined camera access, turn it on in the phone’s Settings › 1718pos.